Incidents reported on status page for Bonsai https://status.hellobonsai.com/ https://d1lppblt9t2x15.cloudfront.net/logos/1a69c15201126efd85fa61d88523f41b.png https://status.hellobonsai.com/ en https://status.hellobonsai.com/incident/599967 Tue, 10 Jun 2025 18:49:00 -0000 https://status.hellobonsai.com/incident/599967#d5d9e3c5740ffbf43c49629d85d93f6a37867a4a6fd46526c1cc968e4c1e13a4 The application is now stable following remediation efforts by our team. The issue originated with our platform partner, who have not yet implemented a full fix but are actively working on one. In the meantime, our team has taken steps to restore full functionality and has maintained our failover system in place to fallback on in case of future disruptions. We’re actively monitoring the system. Thank you for your patience and understanding. https://status.hellobonsai.com/incident/599967 Tue, 10 Jun 2025 16:00:00 -0000 https://status.hellobonsai.com/incident/599967#5a34efd7a77afc0b8da6d1d14bf018e644a72cba825f6078f4529223bc942f14 System is progressively recovering. Our platform partner, has restarted key systems and is actively monitoring the situation. While there were initial signs of recovery, some issues have resurfaced. They believe a recent configuration change may have triggered the problem and are working to reverse it. Safeguards are also being put in place to prevent this from happening again. In parallel, our team has readied third-party systems to provide redundant availability and minimize any further disruption in case of unavailability. https://status.hellobonsai.com/incident/599967 Tue, 10 Jun 2025 13:50:00 -0000 https://status.hellobonsai.com/incident/599967#8e7060e2fb3bf39081f6e93f9820210874f70c607484fc4c421de788c6ae103c Our third-party provider is actively working to restore functionality for selected enterprise customers, which should allow our services to come back online soon. In the meantime, our team is continuing to setup an alternative system to ensure access for our customers if the system becomes unavailable. We’ll keep you informed with any significant updates. Thank you for your continued patience and understanding. https://status.hellobonsai.com/incident/599967 Tue, 10 Jun 2025 11:47:00 -0000 https://status.hellobonsai.com/incident/599967#7140233041e178fe215bf6fcbc8bd7b03efb2f58edd1ced153420592236fd44c We’re currently continuing to experiencing a service slowdown due to a widespread outage at a third-party provider. This is impacting multiple major enterprise services globally, including Bonsai. The platform remains accessible and usable with some features experience slowness. Our engineering team is actively working to mitigate the issue. We will provide another update within 60 minutes or sooner if new information becomes available. We appreciate your patience and will continue to prioritize resolution. https://status.hellobonsai.com/incident/599967 Tue, 10 Jun 2025 10:04:00 -0000 https://status.hellobonsai.com/incident/599967#8e4a02a31f29fc405a5d686b2c41d34e629e689fa651054100be2d16aa569959 Our hosting provider has identified potential underlying issues and is working on a resolution. In parallel, our team is exploring mitigation options to restore service stability if the slowdown persists. We’ll continue to share updates as we make progress. Thank you for your continued patience. https://status.hellobonsai.com/incident/599967 Tue, 10 Jun 2025 07:39:00 -0000 https://status.hellobonsai.com/incident/599967#50414d098b84b05206c600b250f5f0c6c4712d13216f72bff2be78aa30ead229 We’re currently experiencing an issue with our hosting provider that is causing slowdown across the platform for some users in selected geographies. Our engineering team is actively monitoring the situation and preparing a potential resolution together with our partners. We’ll provide updates as we make progress. Thank you for your patience.